Voice assistants are all the rage, but they’ve got no sense of personal space. Amazon Echo’s Alexa, Google Home, Microsoft’s Cortana, and Apple’s Siri all offer similar experiences, though they look a little different—and apply different rules to your data. It’s one of the major reasons office adoption has been slow, despite what potential this tech could have for businesses.
Though some assistants are not yet available in Canada, these voice-controlled technologies have landed on many office tech wish lists, and an estimated 8.2 million customers have purchased the Echo (and its personal assistant, Alexa) in the United States alone.
But let’s be real, there’s no question that they’re popular and people want them. When it comes to newer home appliances, we want to know how much we can trust them. When a speaker sits idly waiting for your command, what else is it listening to?
Murder, she recorded
Both Google and Amazon will go to great lengths to explain they’re only listening for their “hot words”—the phrase that activates them, like “Okay, Google”—before the microphone begins listening, but is that really the truth?
That’s new ground to break, legally, but law enforcement is already testing it out. In late 2016, the police used Amazon Echo for a murder trial by capturing data from conversations in the background. Police didn’t specify what was recovered from the Echo, but it was reportedly used to play music on the night of the murder and could have captured data outside of when it was used, as well.
Amazon’s Echo device doesn’t actually store data, but it is stored in Amazon’s cloud for an indeterminate amount of time, which means law enforcement could use a warrant to seize that information. The biggest problem with hot words is that the microphones in these devices are on at all times to ensure they’re ready to respond to your command. Supposedly, your device won’t stream any data to the cloud for processing until you say it, but when you do, it grabs a few seconds before and a few seconds after, too.
Don’t say “I do” to digital personal assistants just yet
Both Amazon and Google use security technology to ensure hackers can’t access the data, and it’s sent to data centres in encrypted form. But there’s one big risk, even if you’re not the suspect in a criminal case: someone hacking into your cloud account.
Amazon and Google log all the queries you make and let you access the audio files. You need to manually delete them later, which means they’re fair game if your account is compromised. That data is also used for marketing purposes and to learn what people use their devices for the most.
Amazon, for example, knows that more than 250,000 people have asked Alexa to marry them. Are you part of that stat? Siri, however, focuses on privacy: It doesn’t log your identity with your requests. Instead, it uses a string of numbers to track who said what. This way, Apple doesn’t know who you are, and it’s automatically deleted after six months.
The rise of smart devices—like printers, voice assistants, light bulbs, and other IoT products—is exciting, and all these devices are fun to use. It does prompt bigger questions about privacy that haven’t been answered yet, though: How does the average consumer know what’s tracked, and is it possible to protect yourself against accidental data leakage?
With all new tech, especially those entering the office, you’re making a trade-off. Consider how useful the technology is to your office, and how much data your employees and coworkers will give up to actually use it? Much of the time—with smart devices, like connected printers, digital personal assistants, and IoT appliances—it’s worth it, especially when these devices make their way into the business world or an office setting. If these personal assistants are this smart now, imagine how our data will be captured in the coming years.